Frequently Asked Questions
Discover everything you need to know about our bespoke tailoring and luxury menswear services.
How long does shipping take for ready-to-wear items?
For domestic orders within the UK, delivery typically takes 2-3 business days. International shipping times vary by location but generally arrive within 5-7 business days via our premium courier partners.
What is your return policy for online purchases?
We offer a 14-day return window for all unworn ready-to-wear items in their original packaging with tags attached. Please note that bespoke and made-to-measure garments are non-returnable due to their personalized nature.
Do you offer alterations for items purchased online?
Yes, we provide an expert alteration service at our Savile Row flagship store. Please contact our customer service team to book an appointment or to receive guidance on local tailoring recommendations.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. As our house cut is known for its slim, modern silhouette, we recommend comparing our measurements against a well-fitting garment you already own.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your fabrics sourced sustainably?
Richard James is committed to quality and heritage. We source the majority of our wools, silks, and linens from prestigious British and Italian mills that adhere to strict environmental and ethical standards.